Refund policy

At Dena Outpost, we value your time and ours. To keep our classes, sewing space, and services running smoothly, please review the following policies before booking.

Workshops & Classes

• Cancellations made 7 days or more before the class will receive a full refund.
  

• Cancellations within 7 days of the class are non-refundable, but we’re happy to transfer your spot to a future class if space is available.
  

• No-shows are non-refundable.
  
  

Rescheduling

• If you need to reschedule, we’re happy to transfer your spot to a future class if space is available.
  

• Requests must be made at least 72 hours in advance of your scheduled class.
  

Open Sew Space (Hourly Rental)

• Cancellations made 24 hours or more before your scheduled time will receive a full refund.
  

• Cancellations within 24 hours are non-refundable.
  

• Reservations may be rescheduled once without penalty if requested at least 24 hours in advance.
  

• No-shows are non-refundable.
  

Rescheduling

• Time slots may be rescheduled once without penalty if requested at least 24 hours in advance.
  

• Additional reschedule requests may incur a small fee.
  

Alteration Services

• A non-refundable deposit may be required at the time of booking.
  

• Once work has begun on a garment, no refunds will be issued.
  

• If you cancel before alterations have started, we will refund your deposit minus a $25 service fee.
  

• Fittings missed without notice may incur an additional fee to reschedule.
  
  

Rescheduling

• Fittings may be rescheduled up to 48 hours in advance without penalty.
  

• Last-minute reschedule requests may result in a $10 service fee.
  

General Notes

• Refunds will be issued to the original form of payment within 5–7 business days.

• Dena Outpost reserves the right to cancel or reschedule any class or rental due to unforeseen circumstances. In this case, participants will receive a full refund or credit.